Returns & Exchanges

Returns

Return Policy

  1. Merchandise may be returned for a full refund less a $10.00 return shipping fee within 30 days from the date of delivery. 
  2. All shipping costs are non-refundable
  3. Merchandise must be unworn and in its original condition with tags attached.
  4. Merchandise returned beyond 30 days and within 60 days will receive a refund in the form of online store credit.
  5. Maggy London only accepts returns for items purchased from our website.
  6. We do not accept returns or exchanges for items returned more than 60 days from the date of delivery.

How to make a return?

Click here to make a return

I gave a gift to someone; can they return it?

Definitely! If you send a gift to someone they can return it for a refund in the form of online store credit and purchase something else. They can also choose to refund the original method of payment used by the person who placed the gift order. Online store credit is only redeemable at Maggy London. Their preference must be advised on the packing slip included in their return.

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise from MaggyLondon.com, we will gladly replace or take back that item for a full refund at our expense. Please be sure to contact customer service at 888-430-9672 or customerservice@maggylondon.com before sending back any damaged or defective items so they can authorize the return. However, if the item has been worn and damaged, we will be unable to accept the item for a return.

What will it cost me to make a return?

Please note: all returns are charged a flat fee of $5.00 to partially offset the costs of shipping, quality control and restocking.

Exchanges

Need to send something back?

No problem, we offer free exchanges on all US orders! At this time we only offer exchanges for the same item in different sizes. If you would like to send something back for a different dress you can return your item for a refund and purchase a new style.

Exchanging Your Order?

We want to make your exchange experience easy. To ensure proper handling of your return, please do the following:

  1. Click on the return link located at the bottom of our website
  2. Enter your order number and billing zip code
  3. Select the item you want to exchange
  4. When the list of return reasons pop up you must select the exchange option at the top of the list **items returned that did not select exchange will receive a refund.
  5. In the additional comments section, you must type in the size you’d like us to send you **if not size is listed we will not be able to process your exchange.
  6. Click submit after reviewing all the information and print your return shipping label and packing slip on the confirmation page

You will also receive a confirmation email containing a copy of your shipping label and packing slip as well as a link to track your return.

*MaggyLondon.com Returns cannot be made at department and specialty store locations.

What will it cost me to make an exchange?

Nothing! All exchanges are even exchanges and free when you use our return shipping label.

When will I receive my exchange?

We want you to receive your exchange or refund ASAP! You can expect your exchange to process within approximately 5 business days of us receiving your merchandise. Once your exchange has been processed you will receive a new order confirmation via email. Please note during the holiday season processing times may take longer.

I gave a gift to someone; can they exchange it for something else?

Yes, customers can exchange gifted items by following the instructions above. Maggy London only offers exchanges for the same style in a different size.